Privacy Policy

1.1 Suncamper Pty Ltd ABN 11 000 265 403, trading as Northside RV (part of the Suncamper Group), has adopted this Privacy Policy to ensure that we have standards in place to protect the personal information that we collect about those individuals who are our customers or potential customers.

1.2 This Privacy Policy follows the Australian Privacy Principles set by the Australian Government for the handling of personal information under the Privacy Act 1988 (Cth).

1.3 By publishing this Privacy Policy, we aim to make it easy for our customers and the public to understand what personal information we collect, why we collect it, how we use it, and under what circumstances it may be disclosed.

2.1 This Privacy Policy applies to all personal information collected by Northside RV via the website at northsiderv.com.au, directly from you in person, or from third parties.

2.2 We have formulated this policy with respect to the types of information that are identified under the Privacy Act 1988 (Cth) as “personal information”. This means information or an opinion about an identified individual (or an individual who is reasonably identifiable) whether the information or opinion is true or not, and whether the information or opinion is recorded in a material form or not.

3.1 The types of personal information that we collect may include:

• Name
• Email address
• Telephone number
• Postal address
• Details of products or services supplied to you or enquired about by you
• Your device identity, type, and operating system
• Your server address and domain name
• The date and time of your visit to our website
• The pages you accessed and downloaded
• The address of the last website you visited
• Your browser type and settings

3.2 We may also collect some information that is not personal information because it does not identify you or anyone else. For example, we may collect anonymous answers to surveys, aggregated information about how users use our website, or publicly available information.

4.1 Information is collected in the following ways:

• When you visit our dealership or workshop at Unit 3, 9 Sefton Road, Thornleigh NSW 2120
• When you telephone us on 1300 416 854
• When you email us at info@northsiderv.com.au
• When you submit an enquiry, service booking, quote request, or contact form on our website
• When you engage with us on social media
• Through cookies and analytics tools on our website (see Section 11)

4.2 We may also receive personal information from third parties, for example from our parent company within the Suncamper Group, or from finance and insurance providers in connection with a purchase or service you have arranged through us.

5.1 We may use or disclose your personal information for the following purposes:

• To respond to your enquiry about a vehicle, service, or consignment
• To process and manage the sale, service, or consignment of a vehicle
• To send you follow-up communications related to your enquiry or purchase
• To send you marketing communications about products and services we believe may interest you (you can opt out at any time)
• To improve our website, products, and services
• To comply with applicable laws, regulations, or government requests
• To companies within the Suncamper Group for internal business purposes
• To third-party service providers who assist us in operating our business, such as email marketing platforms, analytics providers, finance companies, and IT service providers — only to the extent necessary for them to provide their services

5.2 We will not sell, rent, or trade your personal information to any unrelated third parties.

6.1 We take reasonable steps to protect the personal information we hold from misuse, interference, and loss, and from unauthorised access, modification, or disclosure. These steps include password protection for accessing our electronic systems, secure storage of hard-copy records, and restricting access to personal information to those employees who need it to perform their duties.

6.2 The security of information transmitted via the internet is not guaranteed. While we take reasonable steps to protect your personal information, we cannot guarantee the security of any information you transmit to us via the internet.

6.3 We will take reasonable steps to destroy or permanently de-identify personal information when we no longer need it for any purpose for which it may lawfully be used or disclosed.

7.1 You have the right to request access to the personal information we hold about you. To make a request, please contact us at info@northsiderv.com.au or call 1300 416 854.

7.2 We will respond to your request within a reasonable period and, where reasonable and practicable, give access to the information in the manner you request. There is no fee for requesting access, however we may charge a reasonable fee for the provision of information.

7.3 If you find that the personal information we hold about you is inaccurate, out of date, incomplete, irrelevant, or misleading, you can ask us to correct it by contacting us as above.

8.1 If you have a complaint about how we have handled your personal information, please contact us at info@northsiderv.com.au or write to us at Unit 3, 9 Sefton Road, Thornleigh NSW 2120.

8.2 We will acknowledge your complaint within a reasonable time and investigate it promptly. We will notify you of the outcome of our investigation in writing.

8.3 If you are not satisfied with the outcome, you may refer your complaint to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

9.1 From time to time, we may send you direct marketing communications and information about our products and services that we consider may be of interest to you. These communications may be sent by email, SMS, or other digital channels.

9.2 If at any time you do not wish to receive these communications, you can opt out by clicking the unsubscribe link in any email we send, by contacting us at info@northsiderv.com.au, or by calling 1300 416 854.

10.1 We may amend this Privacy Policy at any time. If we make changes, we will publish the updated policy on our website at northsiderv.com.au/privacy-policy. We encourage you to review this page periodically.

10.2 Your continued use of our website and services following any changes constitutes your acceptance of those changes.

11.1 Google Analytics 4 — We use Google Analytics 4 to measure website traffic and user behaviour. This service may collect anonymous data about your visit including pages viewed, time on site, and general location. This data is used solely for improving our website and services.

11.2 ActiveCampaign — We use ActiveCampaign for email marketing and customer relationship management. When you submit a contact, enquiry, service booking, or quote form on our website, your name, email address, and phone number may be stored in ActiveCampaign and used for follow-up communications related to your enquiry. You can unsubscribe from marketing communications at any time by clicking the unsubscribe link in any email we send.

11.3 Cookies — Our website uses cookies for analytics and performance purposes. Cookies are small files stored on your device that help us understand how visitors use our site. You can disable cookies at any time through your browser settings, however this may affect the functionality of some parts of our website.